Effective Date: 03-18-2025

1. Returns & Refunds
As our products are handmade, all sales are final. We do not accept returns or exchanges unless the product is defective or incorrect due to our mistake. If you receive a defective or incorrect item, please contact us within 7 days of delivery with your order details and photos.

2. Refund Process
If your refund request is approved, we will process the refund within 5-7 business days via your original payment method.

3. Non-Refundable Items

• Custom or personalized orders
• Items that have been used or damaged after delivery
• Items not in their original condition

4. Contact Information
For any refund inquiries, please reach out to us at:

Softpagesstudio
Shenzhen, Longgang District, Longgang Street, Longgang Community, Shadi Lane 19, Room 501 & 601
Email: Lizeyre05@gmail.com